Terms and Conditions

General conditions
 

 

These General Contracting Conditions apply to all commercial transactions carried out in our Online store www.home-original.com, domain and brand that are the property of Ohoriginal Business, S.L.

Right of Withdrawal

You have the right to withdraw from this contract within 14 calendar days without justification. The withdrawal period will expire 14 calendar days from the day that you or a third party indicated by you, other than the carrier, acquired the material possession of the last of those goods.
To exercise the right of withdrawal, you must notify us at OHORIGINAL BUSINESS SL, C / Francesc Macià 49, 1º B. C.P. 08100 Mollet del Vallés (SPAIN) ohoriginal@hotmail.es, your decision to withdraw from the contract through an unequivocal statement (for example, a letter sent by post, or email). You can use the model withdrawal form below, although its use is not mandatory. To comply with the withdrawal period, it is sufficient that the communication regarding the exercise by you of this right is sent before the corresponding period expires.

Consequences of withdrawal

In case of withdrawal on your part, we will refund all payments received from you, not including delivery costs, without any undue delay and, in any case, no later than 14 calendar days from the date on which we report your decision to withdraw from this contract. We will proceed to make said refund using the same means of payment used by you for the initial transaction, unless you have expressly provided otherwise; in any case, you will not incur any expenses as a result of the refund.
We may retain the refund until we have received the goods, or until you have provided proof of return of the goods, depending on which condition is met first. You must return or deliver the goods directly to us, without any undue delay and, in any case, no later than 14 calendar days from the date you communicate your decision to withdraw from the contract. The deadline will be considered fulfilled if you return the goods before the deadline has expired. [You must bear the direct cost of returning the goods].
You will only be responsible for the decrease in value of the goods resulting from handling other than that necessary to establish the nature, characteristics and operation of the goods. To accept this Return, it will always be returned in the original Packaging.

Model withdrawal form

- For the attention of [the employer's name, full address and, if available, their fax number and email address] must be inserted here:
- I hereby inform / communicate (*) that I withdraw from my / we desist from our (*) contract for the sale of the following good / provision of the following service (*) - Order on / received on (*) - Name of the consumer and user or consumers and users - Address of the consumer and user or
consumers and users
- Signature of the consumer and user or of consumers and users (only if this form is presented on paper) ”
- Date
 

Return Costs

"You must bear the direct cost of returning the goods" which will be a maximum amount of € 35.00

 

 

Sales system

To make a purchase, the user can choose between different ways:

- By Internet through the "shopping cart" on this website.

- By customer service phone from Monday to Saturday at tel. 625 679 382 (mornings) and tel. 605 105 234 (afternoon).

- By e-mail: orders@home-original.com

Way to pay

Payment can be made as follows:

- REDSYS WITH VISA, MASTERD CARD WITH CREDIT CARD

- Paypal

 

Send conditions

The delivery time at home provided by the client is a maximum of 20 days for the frames in stock.

For paintings are painted on request, the delivery time is 15 to 20 days from the date of payment.

In the event that the Package does not fit in the elevator, the Carrier will not be obliged to bring it up to the house, leaving it on the Ground Floor of the Building.

If you need more information, contact us by e-mail at: info@home-original.com

 

Applicable taxes

The prices of the articles exhibited on the Website of www.home-original.com carry the I.V.A. included. As a general rule, the 21% tax rate will be applied for Spain, where this tax is applicable, however, the customs systems of each country or region will apply the corresponding tax charges.

Obligations of the Client

The client of Ohoriginal Business, S.L. undertakes at all times to provide truthful information about the data requested in the user data forms or when placing the order.

The client agrees to accept all the provisions and conditions contained in these General Conditions.

The client agrees to enable the delivery of the requested order by providing a delivery address where it can be delivered within the normal delivery time of goods.

In case of breach by the client of this obligation, Ohoriginal Business, S.L. will have no responsibility for the delay or impossibility of delivering the order requested by the customer.

ONLINE LITIGATION

Regulatory basis


Art. 14.1 of Regulation (EU) 524/2013 on online dispute resolution in consumer matters
Model text:
Online dispute resolution pursuant to Art. 14.1 of Regulation (EU) 524/2013: The European Commission provides an online dispute resolution platform, which is available at the following link: Online litigation
https://ec.europa.eu/consumers/odr/